Turbo Tax is a tax preparation software that helps you cut down on a lot of manual work when filing your state and federal taxes. The reason why Turbo Tax is so convenient is that all of the work and tax calculations are made online. When customers first begin to use the Turbo Tax software they have to answer a series of questions related to their finances so that the software can determine their tax requirement. Users are advised to update Turbo Tax regularly so that they are running the latest version of the software that incorporates all the latest tax reforms.
To update and run Turbo Tax it is important to have a secure internet connection. If your network connection is poor or if there is a problem with the internet or proxy settings then you will not be able to use Turbo Tax. One example of an internet-related error in the software is Turbo Tax Error Code 42015. This article gives a general idea about what exactly is Error 42015 and how you can fix it.
What is Turbo Tax Error 42015?
As already stated, Turbo Tax works online and needs a stable internet connection if users want to file their taxes online. Turbo Tax Error 42015 is an update error that usually occurs whenever the specified proxy server is not valid. The error also occurs whenever the software could not connect using the proxy server. Users will be alerted to the error with a message that reads “Error 42015: The proxy name could not be resolved: HTTP”.
How to resolve Turbo Tax Error 42015?
If you have encountered this error message while attempting to update TurboTax you can follow the steps given below to fix the problem:
- Go to the Windows menu and open the Control Panel
- Look for the Internet Options and click the ‘Connections’ tab
- Open the LAN Settings
- Clear the option that reads “Use a proxy server for your LAN”checkbox
- Restart your computer and update Turbo Tax
- Try updating Turbo Tax again.
How to manually update Turbo Tax?
If you see that the ‘Check for Updates’ option is not working on Turbo Tax you can follow the steps given below to manually update the software:
- Close TurboTax and any other apps running in the background
- Go to the TurboTax website and download the 174 MB update
- Save the file on your computer and close the internet browser
- Double click the update file entitled “w_perrelsuperpatch” and complete the steps to finish the manual update.
As a Turbo Tax user, you should keep in mind that when you are faced with an update error like Turbo Tax Error 42015 you should always follow the correct method while updating the software. The method to update Turbo Tax may vary depending on the operating system you use and which version of Turbo Tax you are using. For example, Turbo Tax State Software does not have a manual update option. So if you need more information about Turbo Tax software you should call the Turbo Tax customer service number and speak to one of the experts.